Covid -19 Policies and Regulations, 2021
Face masks will be worn in the clinic and treatment room at all times unless otherwise instructed by myself, the Massage Therapist. The treatment will not proceed until a mask is worn. If refusal for an individual to wear a mask occurs when needed, the treatment will be stopped immediately and the individual will be asked to leave the clinic and the incident will be recorded in their file. The individual will be considered as a 'no show' and will charged the 24 hour cancellation/ no show fee of 50% their treatment cost.
Booking and Cancellation/ No Show Policy
Haley Lambert RMT will be requiring a 24 hour cancellation notice if you need to reschedule or cancel the appointment. If the notice is given in less than 24 hours, a $20 charge will be added to the account. If there is no notice and the appointment is deemed as a 'No Show', 50% of the treatment cost will be added onto the account.
If the cancellation is due to a Covid -19 related incident or an emergency, no fee will be added to the file and the appointment will be reschedule for a later date.
For new clients, before booking appointments, Haley Lambert RMT will be requesting a $20 deposit to hold the appointment requested. If you do not own a credit card, a deposit of $20 can be e-transferred to Haley.Lambert.RMT@hotmail.com
If e-transferring to book an appointment please get in contact to book an appointment by calling/ texting: (403) 596-4986
To learn more about the Cancellation/ No Show Policy and Rules, scroll down closer to the bottom of the page.
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Massage Therapy services provided at
4912 50 Street, Ponoka, Alberta,
Located in Ponoka Family Chiropractic
General Swedish Massage
Booking an Appointment
You may call/ text or book online for an appointment. A credit card number will be asked for to keep on file to secure the appointment. If you do not own a credit card, a deposit of $20 must be e-transferred to Haley.Lambert.RMT@hotmail.com. The card will not charged unless the cancellation/ no show policy is not honoured.
After Booking an Appointment
A confirmation email will be sent out with a form at the bottom of the email of what to expect before and during arrival for your massage treatment. Two days before your scheduled appointment you will receive a reminder email. With this email there will be an attached pre-screening document that must be filled 24 hours before the appointment. With the Clinic Sense software, it will inform me if you have or have not signed and submitted the forms. If I have not received confirmation of the
completed form the day before your appointment, I will text to remind you to fill the form out. This form must be done before every treatment, even if you may be scheduled for multiple sessions in the same week. If I do not receive this
confirmation within 24 hours before your appointment, I will be forced to cancel your appointment and reschedule you for another day. This all must be done online or by phone.
If you knowingly have been subjected to one of the pre-screening
questions, I ask that you self isolate and complete the COVID-19 Self Assessment Test found at https://ca.thrive.health/covid19/en. If the test
recommends that you be tested, or that you self isolate, you must cancel your appointment. No services will be preformed on anyone who has a symptom of COVID-19. If you have a pre- existing condition that subjects you to have a
symptom of COVID-19 we ask that you get a current clearance from your doctor or a negative result from a testing kit.
- If you are a new client, you must fill out the necessary intake form online 24 hours before the scheduled appointment. It MUST be submitted online. If there is paperwork that you, the client, needs to provide in order to allow for direct billing to health care insurance plan, it must be completed by the client and forwarded to myself via email before attendance at the appointment
Please do not arrive no more than 5 minutes before the expected
appointment time. If you arrive before this time, please remain in your vehicle until 5 minutes before your appointment time and message by text or phone call that you are waiting. I am sanitizing the space to ensure limited
exposure and I will call/ text back when I am done. I will then unlock the door and message you when to come in.
No extra guests may accompany you for the treatment unless the
client is a minor and must be accompanied by a guardian/ parent.
Once inside the building please sanitize your hands at a
designated sanitation station that will be set up. Before approaching forward, I will greet you, wearing a face mask. You will once more be screened for possible symptoms of COVID-19 and fill out a contact tracing form. If you answer yes to any of the screening questions, massage therapy is absolutely contraindicated and you will be asked to leave and reschedule the appointment by phone at another time until you are cleared by a local health authority about the symptoms. If you have answered no to all the screening questions, I will ask you to follow the tape markings on the floor to the treatment room. This is to promote social distancing as much as possible. Washrooms are available however I do ask that you use your own facilities before you come to your appointment. If you do use the facilities before entering the treatment room, I will have to clean and sanitize the area before the session can start, ultimately cutting into the treatment time. We also ask that you are well
hydrated before the appointment as the water cooler is not allowed to be used. I can supply you with a water bottle however the drink itself must be consumed out of the clinic.
Once in the treatment room, if you are all ready not wearing a mask, please sanitize your hands and proceed to put on your mask. Once doing so you can take a seat and wait for
myself to enter. We can proceed with the regular consultation, assessment, treatment, and possible homecare.
There will be a plastic bin for you to put your belongings. This bin is washed and sanitized before and after every client. It is mandatory to wear a mask in the treatment room unless specified by the Massage Therapist. If you refuse to wear a mask the treatment will stop and will not proceed any further. You can either bring in your own mask or I can provide you with a disposable mask for $2 (price per
mask by supplier. Amount may be subject to change depending on market prices/ shipping costs).
It is recommended by my association, CMMOTA, while getting a
treatment in either the supine or side lying position that you wear goggles. This is not mandatory but is a recommendation. Goggles will be provided if you
want to use them. I ask that you please leave the goggles for cleaning and sanitation after the treatment. If you would like to keep the goggles, you can purchase them for $5 (price per set of goggles by supplier). Upon request I can use latex free gloves for the treatment. Even when wearing gloves I will be following proper hand hygiene protocols.
I will be leaving the room and washing my hands as per usual
after a treatment. At this time, you will be asked to get dressed, leave protective eyewear if used on the massage table as well as the bin you used for your clothing/ belonging. Once fully dressed please wait in the treatment room for myself to return.
I will then re-enter the room, ask how you are feeling and if
you have any questions. Home care and remedial exercises may be given at this time. In the treatment room we will then proceed to payment. Be prepared to pay by contactless methods (e.g. tap, insert or eTransfer). Debit payments are by tap only and cannot exceed a limit of $100. So be
prepared if needing to eTransfer. The receipt will be issued via email.
We can either schedule your next appointment in the treatment room before leaving or you can reschedule at a later day or time by online booking or calling/ texting. The pre-screening protocols will be issued for every massage even if you schedule for a new appointment following your previous one. So be aware that when booking again you will need to fill out the pre-screening forms online and submit them no less than 24 hours before your appointment. If unwell in any way, please reschedule the appointment to a later date.
What to Expect from Myself, the Massage Therapist
I will be wearing a mask, I will be
washing and sanitizing my hands between clients as well as when putting on PPE supplies and taking off PPE supplies. I will be using clean, bleached linens, pillowcases and towels for each client. I will be regularly sanitizing touched
surfaces in the treatment room including the desk, treatment table with the legs, the face cradle, the chair, doorknob and coat hooks. The pillows I use have a vinyl covering and will be disinfected for every client. The washroom
will be cleaned and disinfected between every single use. The front counter will be wiped down as well as the sanitization table in-between every client who enters the facilities.
What is Massage Therapy?
Massage Therapy is the manipulation of the soft tissues of the body including muscles, connective tissue, tendons, ligaments and joints. Massage therapy helps alleviate the soft tissue discomfort associated with everyday and occupational stresses, muscular over-use and many chronic pain conditions. If employed early enough after accidents involving trauma and injury, massage therapy can greatly reduce the development of painful muscular patterning.
Does Massage Therapy Hurt?
As with many treatments affecting the soft tissue, there are times when massage therapy can cause some light discomfort but it is not harmful. Discomfort usually diminishes and no technique of this nature is used without the therapist first discussing it with the client and obtaining your permission. A comfort scale will be established and the therapist will work to the client's tolerance level. The client can stop or change the treatment at any time and Massage therapists will modify their techniques to meet their client's needs.
Do I have to remove all my clothing for a Massage Therapy?
No. Your comfort as a client is of the utmost to all Registered Massage Therapists, whether that is in the context of the clothing you wear or the treatment you receive. Massage Therapists can provide important treatment whether you elect to remove any, some, or all of your clothing. All RMTs are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. Your comfort and ability to relax is paramount to effective treatment.
Registered Massage Therapists will also describe the treatments to be provided to ensure that you are comfortable with them. Your consent is sought before treatment is provided. If you are uncomfortable, your RMT wants you to let them know immediately, whether that discomfort involves the treatment, draping or any pain you may experience.
Be sure and discuss the most effective means of treatment with your Massage Therapist.
How often should I receive a Massage?
Some people believe that one treatment is enough; however, massage therapy is most beneficial in acute conditions when used over a series of treatments and then followed up with maintenance or preventive treatments.
Through mutual discussion, your Massage Therapist can help you establish a program which fits your physical needs and lifestyle. Your Massage Therapist is most interested in your recovery and in the maintenance of your health. Any recommendation for further treatment is being made by a qualified health professional and is made with your utmost care in mind.
How can Massage Therapy Help Me?
Massage therapy can be beneficial to people of all ages and conditions and is widely used to help obtain relief from many specific problems, including:
What Happens my first Visit?
On the first visit you will complete a confidential health history as part of your assessment. This is important as the Massage Therapist needs to know if you have any medical conditions or are taking any medications. The Massage Therapist will listen to your concerns, assess your individual needs as well as other factors that may be contributing to your injury (lifestyle, nutritional status, etc.). The Massage Therapist will then develop a treatment plan with you to ensure you receive appropriate treatment that will help you return, as much as possible, to your normal activities.