Guidelines and Protocols for Massage Therapy
Below is the new Guidelines and Protocols from CMMOTA regarding massage therapy which will be enforced at Haley Lambert RMT
Booking an Appointment
You may call/ text or book online for an appointment. Please be
understanding if I cannot make it to the phone right away, but as always please
just leave your name and number or the best way to get in contact with you. I
will try my best to answer any questions you may have regarding the sanitation
and safety protocols that have been set in place or if you have any questions
about massage therapy.
Regardless of how you book, I will be calling you to be
pre-screened of any COVID-19 symptoms and activities that may result in
contracting the virus. My online booking system will be slightly changed as now
I will be preapproving your chosen day/ time so it is easier for myself to go over
pre-screening by phone and answer any questions you may have.
If you knowingly have been subjected to one of the pre-screening
questions, I ask that you self isolate and complete the COVID-19 Self
Assessment Test found at https://ca.thrive.health/covid19/en. If the test
recommends that you be tested, or that you self isolate, you must cancel your
appointment. No services will be preformed on anyone who has a symptom of
COVID-19. If you have a pre-existing condition that subjects you to have a
symptom of COVID-19 we ask that you get a current clearance from your doctor or
a negative result from a testing kit. I understand for some of you this may be
frustrating but please understand that this is for you, yourself, to stop and
think that having a pre-existing condition doesn’t exempt you from being a
possible carrier of the virus. Please be respectful and help protect not only
you or me, the Massage Therapist, but the community and loved ones.
After Booking an Appointment
Once confirmed to be asymptomatic, I will be sending a
confirmation email with a form at the bottom of the email of what to expect
before and during arrival for your massage treatment. Two days before your
scheduled appointment you will receive a reminder email. With this email there
will be an attached pre-screening document that must be filled 24 hours before
the appointment. With the Clinic Sense software, it will inform me if you have
or have not filled the forms. If I have not received confirmation of the
completed form the day before your appointment, I will call to remind you to
fill the form out. This form must be done before every treatment, even if you
may be scheduled for sessions in the same week. If I do not receive this
confirmation within 24 hours before your appointment, I will be forced to
cancel your appointment and reschedule you for another day. You cannot fill out
any papers at our clinic, this all must be done online or by phone. It is also
recommended by my association, CMMOTA, that you also take the COVID-19
pre-screening tool provided by the Alberta government, as mentioned above, to
make sure you are not presenting with any symptoms. All forms are to be kept in
your client file.
- If you are a new client, you must fill out the necessary intake form online 24 hours before the scheduled appointment. It MUST be submitted online. If there is paperwork that you, the client, needs to provide in order to allow for direct billing to health care insurance plan, it must be completed by the client and forwarded to myself via email before attendance at the appointment
Please do not arrive no more than 5 minutes before the expected
appointment time. If you arrive before this time, please remain in your
vehicle until 5 minutes before your appointment time and message by text or
phone call that you are waiting. I am sanitizing the space to ensure limited
exposure and I will call/ text back when I am done. I will then unlock the door
and message you when to come in.
No extra guests may accompany you for the treatment unless the
client is a minor and must be accompanied by a guardian/ parent.
Once inside the building please sanitize your hands at a
designated sanitation station that will be set up. Before approaching forward,
I will greet you, wearing PPE equipment including goggles, a face mask, and
gloves. You will once more be screened for possible symptoms of COVID-19. If
you answer yes to any of the screening questions, massage therapy is absolutely contraindicated and you will be asked to leave and reschedule the appointment by phone at another time until you are cleared by a local health authority about the symptoms. If you have answered no to all the screening questions, I will ask you to follow the tape markings on the floor to the treatment room. This is to promote social distancing as much as possible. Washrooms are available however I do ask that you use your own facilities before you come to your appointment. If you do use the facilities before entering the treatment room, I will have to clean and sanitize the area before the session can start, ultimately cutting into the treatment time. We also ask that you are well
hydrated before the appointment as the water cooler is not allowed to be used. I
can supply you with a water bottle however the drink itself must be consumed
out of the clinic.
Once in the treatment room, you can take a seat and wait for
myself to enter. We can proceed with the regular consultation, assessment, treatment, and possible homecare.
There will be a plastic bin for you to put your belongings. This bin is washed and sanitized before and after every client. It will not be a requirement to wear a mask into the clinic, however, if there is a time that I will be treating your upper body in the supine position (face up), it will be mandatory to wear a mask. If you refuse to wear a mask in the supine position for working on the upper body, the
treatment will stop and will not proceed any further. You can either bring
in your own mask or I can provide you with a disposable mask for $2 (price per
mask by supplier. Amount may be subject to change depending on market prices/ shipping costs).
It is recommended by my association, CMMOTA, while getting a
treatment in either the supine or side lying position that you wear goggles.
This is not mandatory but is a recommendation. Goggles will be provided if you
want to use them. I ask that you please leave the goggles for cleaning and
sanitation after the treatment. If you would like to keep the goggles, you can
purchase them for $5 (price per set of goggles by supplier).
Upon request I can use latex free gloves for the treatment. Even
when wearing gloves I will be following proper hand hygiene protocols.
I will be leaving the room and washing my hands as per usual
after a treatment. At this time, you will be asked to get dressed, leave
protective eyewear if used on the massage table as well as the bin you used for
your clothing/ belonging. You will open the door to let me know you are ready
for me to enter, sit, and wait for myself to enter the room.
I will then re-enter the room, ask how you are feeling and if
you have any questions. In the treatment room we will then proceed to payment.
Be prepared to pay by contactless methods (e.g. tap, insert or eTransfer).
Debit payments are by tap only and cannot exceed a limit of $100. So be
prepared if needing to eTransfer. The receipt will be issued via email.
Once payment has processed, I will sanitize my hands and leave
the room. Keeping a 2-meter (6-foot) distance you can follow out the room. You
will also be asked to sanitize your hands before you leave the treatment room.
We can either schedule your next appointment in the treatment room
before leaving or you can reschedule at a later day or time by online booking
or calling/ texting. The pre-screening protocols will be issued for every
massage even if you schedule for a new appointment following your previous one. So be aware that when booking again you will need to fill out the pre-screening forms online and submit them no less than 24 hours before your appointment. If unwell in any way, please reschedule the appointment to a later date.
What to Expect from Myself, the Massage Therapist
I will be wearing a mask and safety glasses, I will be
washing and sanitizing my hands between clients as well as when putting on PPE supplies and taking off PPE supplies. I will be using clean, bleached linens,
pillowcases and towels for each client. I will be regularly sanitizing touched
surfaces in the treatment room including the desk, treatment table with the
legs, the face cradle, the chair, doorknob and coat hooks. The pillows I use
have a vinyl covering and will be disinfected for every client. The washroom
will be cleaned and disinfected between every single use. The front counter
will be wiped down as well as the sanitization table at the start and end of
Please be aware this is new for everyone and will take time to
get into the routine of these new protocols. Due to this, scheduling will be
starting off slowly and I will be gradually increasing my client load as we
move further down into the future. Unfortunately, this will create a back up of
bookings to start with, so once again I'll be asking for your patience and
understand I will schedule you in as soon as possible.
Take care, Be safe, and Stay Healthy
Haley Lambert RMT
It is recommended that if you are a new client, to book in for an extra 15 minutes to go over intake forms and to have assessments preformed; as well as any home care exercises that may be given at the end of the treatment.
Gift cards for Massage Therapy are available upon request. Please Call/ Text for more information.
Book Online by Pressing the "Book Now!" Link Below:
Call or text to book your massage appointment.
4912 50 Street, Ponoka, Alberta,
Located in Ponoka Family Chiropractic
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Have a Question? Please fill out the contact form and we will get back to you
What is Massage Therapy?
Massage Therapy is the manipulation of the soft tissues of the body including muscles, connective tissue, tendons, ligaments and joints. Massage therapy helps alleviate the soft tissue discomfort associated with everyday and occupational stresses, muscular over-use and many chronic pain conditions. If employed early enough after accidents involving trauma and injury, massage therapy can greatly reduce the development of painful muscular patterning.
Does Massage Therapy Hurt?
As with many treatments affecting the soft tissue, there are times when massage therapy can cause some light discomfort but it is not harmful. Discomfort usually diminishes and no technique of this nature is used without the therapist first discussing it with the client and obtaining your permission. A comfort scale will be established and the therapist will work to the client's tolerance level. The client can stop or change the treatment at any time and Massage therapists will modify their techniques to meet their client's needs.
Do I have to remove all my clothing for a Massage Therapy?
No. Your comfort as a client is of the utmost to all Registered Massage Therapists, whether that is in the context of the clothing you wear or the treatment you receive. Massage Therapists can provide important treatment whether you elect to remove any, some, or all of your clothing. All RMTs are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. Your comfort and ability to relax is paramount to effective treatment.
Registered Massage Therapists will also describe the treatments to be provided to ensure that you are comfortable with them. Your consent is sought before treatment is provided. If you are uncomfortable, your RMT wants you to let them know immediately, whether that discomfort involves the treatment, draping or any pain you may experience.
Be sure and discuss the most effective means of treatment with your Massage Therapist.
How often should I receive a Massage?
Some people believe that one treatment is enough; however, massage therapy is most beneficial in acute conditions when used over a series of treatments and then followed up with maintenance or preventive treatments.
Through mutual discussion, your Massage Therapist can help you establish a program which fits your physical needs and lifestyle. Your Massage Therapist is most interested in your recovery and in the maintenance of your health. Any recommendation for further treatment is being made by a qualified health professional and is made with your utmost care in mind.
How can Massage Therapy Help Me?
Massage therapy can be beneficial to people of all ages and conditions and is widely used to help obtain relief from many specific problems, including:
What Happens my first Visit?
On the first visit you will complete a confidential health history as part of your assessment. This is important as the Massage Therapist needs to know if you have any medical conditions or are taking any medications. The Massage Therapist will listen to your concerns, assess your individual needs as well as other factors that may be contributing to your injury (lifestyle, nutritional status, etc.). The Massage Therapist will then develop a treatment plan with you to ensure you receive appropriate treatment that will help you return, as much as possible, to your normal activities.